Return & Refund Policy for Kashas Store BD
At Kashas Store BD, we want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below:
Eligibility for Return & Refund
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Defective or Damaged Products: If your product is defective, damaged, incorrect, or incomplete at the time of delivery, please contact us within 48 hours of receiving the item. Based on the product category and condition, you may be eligible for a refund or replacement.
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Change of Mind: Unfortunately, products cannot be returned due to a change of mind once the order has been placed.
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Product-Specific Terms: For some products, specific terms and conditions may apply, and you can find these on the relevant product page.
Valid Reasons to Return an Item
- The product is damaged (physically destroyed or broken) or defective.
- The product received is incorrect (presentation/specification differs from what was listed) or incomplete (missing parts or components).
- The product size does not match the size ordered.
Reasons Not Eligible for Return
- The product is no longer needed or wanted.
- A change of mind occurred after the order was placed.
Terms & Conditions for Product Return
- The product must be unused, unworn, and unwashed.
- The product must include original tags, manuals, warranty cards, freebies, and any included accessories.
- The product should be returned in the original and undamaged packaging or box from the manufacturer.
Issuance of Refunds
If your product qualifies for a refund, we offer the following process:
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Refund Processing: After receiving your returned product, we’ll conduct a quality check (1-2 working days). Once completed, we aim to process your refund within 7 working days. In some cases, processing may take slightly longer due to external factors like transportation delays.
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Refund Method: Eligible refunds are issued through the exchange courier.
We value your experience and are here to help! Thank you for choosing Kashas Store BD.