Terms & Conditions for Kashas Store BD

Welcome to Kashas Store BD! By placing an order on our website, you agree to comply with the following terms and conditions. Please review them carefully as they are subject to change, and it is your responsibility to stay informed of any updates.

Order Policy

  • Once an order is placed, we will confirm it within one working day via phone. If we are unable to reach you, your order will be on hold for up to 3 days. If we cannot contact you during this time, your order will be automatically canceled.
  • After confirmation, your order will be processed according to our shipping policy. We reserve the right to cancel orders based on product availability, and you will be notified of cancellations by phone.
  • Orders cannot be canceled after confirmation. If you change your mind, you may return the item at the time of delivery by covering the delivery charge.

Pricing Policy

  • All prices are listed in Bangladeshi Taka (BDT). We reserve the right to cancel orders if there is a pricing error due to a system malfunction. Prices are regularly updated, and the price at the time of order is considered final.

Delivery Policy

Delivery Charges:

  • Inside Dhaka: 60 BDT
  • Outside Dhaka: 100 BDT

Inside Dhaka:

  • Inspect products (color, size, quality, and quantity) in front of the delivery agent. No claims will be accepted after delivery.
  • Exchanges are allowed for unused items, subject to an additional delivery charge.
  • You may return the product on delivery if you change your mind but must pay the delivery charge.
  • Delivery typically takes 1-3 days.
  • Returns/exchanges are subject to our replacement policy.

Outside Dhaka:

  • Inspect products upon delivery, as no claims will be accepted afterward.
  • Exchanges are allowed with delivery charges applied.
  • Delivery typically takes 2-5 working days.
  • Returns/exchanges are subject to our replacement policy.

Shipping Policy

We offer home delivery services across Bangladesh. Delivery times may vary depending on your location and external factors such as weather or government policies. While we partner with reliable couriers, we are not liable for damages or losses during transit but will assist with resolutions.

Quality & Color Consistency

We are committed to delivering high-quality products at reasonable prices. Minor color variations may occur due to monitor settings or lighting. We offer a 90-day warranty for any unexpected quality issues.

Shoe Size Exchange

Please refer to our size chart before ordering. We allow exchanges for size issues, with the customer responsible for delivery charges. If an incorrect product is sent, we will cover the delivery charge.

Customer Support

Our support team is available 7 days a week from 9:30 A.M. to 9:00 P.M. You can contact us at:

Refund Policy

Refunds are provided under the following conditions:

  • If an exchange cannot be delivered.
  • If the exact product ordered cannot be delivered.
  • If we cannot resolve an issue satisfactorily.

Refunds are processed within 5-7 working days.

Data Policy

We may store basic customer information (name, phone, email, address) for promotional purposes only. Your information will not be shared without your consent.

Disclaimer

We reserve the right to correct any inaccuracies or omissions on our website without prior notice. While we strive for accuracy, we are not liable for unintended errors or information presented.

By using Kashas Store BD, you agree to these terms. If you have any questions, please contact us at [email protected] or 01988-805451.

Thank you for shopping with Kashas Store BD!